refunds

RUNIVA

Your Money. Your Trust. Always Protected.

At RUNIVA, we stand behind every single order. If something went wrong, we'll make it right — quickly, professionally, and without hassle. Submit your refund request below and our team will respond within 24–48 hours.

Guaranteed Response

Request Your Refund

Complete the form below — we'll take it from there.

Full Name

Email Address

Order Number

Order Amount (€)

Date of Purchase

Refund Reason

Refund Method Preference

Supporting Details

Upload Photo Evidence (Optional)

Attach a photo of the item or issue (JPG, PNG — max 5MB)

🔒 Your information is 100% secure and never shared.

Refund Timeline

Here's exactly what happens after you submit.

📋

Request Submitted

You fill out and submit the refund form above.

Day 0

🔍

Team Review

Our RUNIVA support team reviews your case and contacts you with a decision.

Within 24–48 Hours

✅

Approval Confirmed

Once approved, you'll receive a confirmation email with full refund details.

48–72 Hours

💳

Refund Issued

Your refund is returned to your original payment method or issued as store credit.

5–7 Business Days

🛡️

100% Secure Process

Your personal and payment data is always protected.

⚡

Fast Resolution

Most refunds are approved within 48 hours of submission.

💬

Human Support

Real RUNIVA team members handle every single request.